Refund Policy

Effective Date: 11 August 2025

1. Overview

   At Play With Great, we strive to provide reliable and high-quality digital gaming services. However, refund requests will only be considered under specific circumstances outlined below.

2. Eligible Refunds

   You may be eligible for a refund if:

   • The service was not delivered within the promised timeframe.
   • The service has not started within 48 hours of full payment, without a valid explanation.
   • A duplicate payment was made unintentionally.

3. Ineligible Refunds

   Refunds will not be issued for the following situations:

   • Services that are partially or fully completed.
   • Account bans, suspensions, or penalties resulting from the use of our services.
   • A change of mind or dissatisfaction after the order has been placed and accepted.

4. How to Request a Refund

   To request a refund, you must:

   • Email info@playwithgreat.com within 7 days of your order date.
   • Provide your Order ID and a brief explanation of the reason for your request.

5. Processing Time

   Once your refund request is reviewed and approved:

   • Refunds will be processed within 7–10 business days.
   • Refunds are issued via the original payment method only.